The customer is responsible for all charges related to return shipments. To qualify for a return, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc. Expedited shipping will be at the cost of the customer. Repaired or replacement product will be shipped to the customer by Ground shipping. Returns or exchanged merchandise must be received by Impact Canopies within 45 days of the original delivery date using a courier with tracking capabilities, such as Fed Ex. Impact Canopies will not honor returns without RMA numbers. The RMA number must be written on the outside of the returning package, as well as on the original invoice or packing slip (photocopies are acceptable). If the requirements in our policies are met, please contact our customer service department and request a Return Merchandise Authorization (RMA) number. To begin a return or exchange, read the policies below. Impact Canopies will not honor requests after 30 days of delivery date. Impact Canopies is not responsible for consumer error when ordering online. Impact Canopies will not send boxes to the customer for repackaging an unused item to ship back to us. Refunds will only be granted for merchandise that is unused, unopened and still in its original packaging. Customers are required to pay all shipping cost for returns and exchanges. A return or exchange may be made on any stock non custom item purchased from Impact Canopies within 30 days of delivery date.

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